Returns

This taste56 Return Policy (“Return Policy”) is incorporated by reference into, and made a part of, the taste56 Terms of Use (the “taste56 Terms”), available at [ ]. Capitalized terms used in this Return Policy, but not defined, have the meanings given in the taste56 Terms. This Return Policy applies to your use of any taste56 Services through which you make a purchase and all purchases made through the taste56 Services unless otherwise expressly indicated by taste56. Please read this Return Policy carefully. For the avoidance of doubt, any purchase you make through the taste56 Services is also governed by the taste56 Terms, except that, if there is a conflict between the taste56 Terms and this Return Policy, this Return Policy will govern to the extent of the conflict with respect to your returns only.

 

Cancellations

Cancellation of an order may be possible if the order has not yet been processed; however, we do not make any guarantees that we will be able to cancel any order places through the taste56 Services. If you would like to inquire about an order cancellation, please contact us at [email protected].

 

Returns – Unused Products Only

Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your Product must be unused and in the same condition that you received it. It must also be sealed and in the original packaging. To return a purchased Product, please contact us at [email protected], call us at 718-701-4156, or visit us in-store. If we determine, in our discretion, that the Product as received by us is in unused, undamaged, and in its original packaging, and you are in compliance with all the requirements in this Return Policy, the taste56 Terms, and all other applicable terms for the applicable Product, we will refund your purchase. All returns must be made in accordance with all applicable laws, including without limitation the law of the state or location where you access or use the Services or receive the Products. Please note that returns across state lines are normally not permitted. In the event of a return from across a state line, please contact us at [email protected].

At the core of our Palate Character taxonomy is our algorithm recommendation system, our Digital Somm, which was researched and developed to determine the most important and objective attributes of wine that can meaningfully predict personal preference. It does not use collective intelligence, or assumed relationships between grapes or producers rather we employ strategically weighted measures that focus on objective factors with a degree of subjective influence. Our wine profiling and recommendations system allows us to taste a wine, analyze it, and digitize its characteristics. Because the algorithm purposely does not include grape variety or producer as an input factor, it finds connections that otherwise might be overlooked. Furthermore, the more you use the Algorithm, the better we, and you understand your likes and dislikes and the more tailored our recommendations become including accounting for seasonal preferences, and the evolution of in personal preferences. 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

 

Corked/Damaged in Shipment

If you receive your purchased Product and it has been corked or damaged during shipment, please email us at [email protected] within 3 days of receiving the shipment. Include a description of the damages and pictures if possible. This information is extremely helpful to us in making sure that our Products are packaged and shipped properly. We will arrange for the defective or damaged Products to be replaced if we determine, in our discretion, that the Products were defective or damaged in shipment.

 

Incorrect or Missing Items

In the event that we shipped you incorrect Products, or Products are missing from your order, please email us at [email protected] within 3 days of receiving the shipment. Include a description of the incorrect or missing Products and include pictures if possible. We will arrange for the incorrect or missing Products to be exchanged or replaced if we determine, in our discretion, that the Products were incorrect or missing when we shipped them to you. 

 

SOLE REMEDY

THE RETURN AND EXCHANGE PROCESS SET FORTH IN THIS RETURN POLICY SHALL BE PURPLE FĒTE’S SOLE RESPONSIBILITY AND LIABILITY FOR ANY DAMAGED OR DEFECTIVE PRODUCTS, OR ANY OTHER CLAIMS, DAMAGES, LIABILITIES OR LOSSES ARISING FROM OR RELATED TO ANY PRODUCTS OBTAINED IN CONNECTION WITH THE SERVICES.